Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a quote or reserve beef
• Place an order for whole or half beef
• Contact us through our website, email, or phone
• Sign up for newsletters or promotional communications
• Create an account on our website
• Fill out forms or surveys

This information may include:

• Full name
• Home or business address
• Email address
• Phone number
• Order details and processing preferences (cut specifications, packaging preferences)
• Payment information (processed securely through third-party payment processors)
• Delivery or pickup preferences
• Communication preferences
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visit
• Geographic location (general)

We collect this information through cookies, web beacons, and similar technologies.

1.3 Information from Third Parties

We may receive information from:

• Payment processors (for transaction processing)
• Processing facilities (for order fulfillment)
• Business partners and referral sources
• Delivery services (for logistics coordination)

2. How We Use Your Information

We use the information we collect to:

Provide Services:

• Process beef reservations and orders
• Coordinate processing and cutting instructions
• Communicate about your order status and processing timeline
• Process payments and billing
• Arrange delivery or pickup
• Maintain records of orders and preferences
• Send order reminders and status updates via SMS/text

Improve Our Business:

• Analyze website usage and improve user experience
• Develop new product offerings and cut options
• Conduct market research and surveys
• Train staff and improve service quality

Marketing and Communications:

• Send promotional emails about available beef, special offers, and updates
• Send promotional SMS/text messages (with your consent)
• Provide availability notifications and seasonal updates
• Share farm news, recipes, and educational content
• Respond to your inquiries and support requests

Legal and Safety:

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized transactions
• Enforce our Terms and Conditions
• Resolve disputes and troubleshoot problems
• Maintain food safety and traceability records

3. SMS/Text Messaging and A2P Compliance

3.1 SMS Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages from White Oak Ridge Cattle Company, you expressly consent to receive SMS/text messages from White Oak Ridge Cattle Company, which may include:

• Order confirmations and reservations
• Processing status updates and timeline notifications
• Pickup or delivery reminders
• Availability alerts for beef inventory
• Service-related notifications
• Promotional offers and marketing messages (if you opt in)
• Customer service communications

Consent to receive text messages is not a condition of purchase.

3.2 Message Frequency and Charges

Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month for promotional content, and additional transactional messages as needed for active orders. Message and data rates may apply based on your mobile carrier’s plan.

3.3 Opt-Out and HELP Information

• To stop receiving text messages, reply STOP to any message from us
• To get help, reply HELP to any message or contact us at 479-323-2695
• After you send STOP, we will send one final message confirming your opt-out
• You can also opt out by contacting us at seth@worcattleco.com

3.4 A2P Compliance and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except:

• Subcontractors in support services (such as customer service) – permitted only for service delivery
• Our SMS service provider for message delivery purposes only

We comply with all applicable regulations regarding Application-to-Person (A2P) messaging, including:

• 10DLC registration requirements
• TCPA (Telephone Consumer Protection Act) compliance
• Carrier-specific guidelines and filtering requirements
• The Campaign Registry (TCR) registration standards

3.5 SMS Data Retention

We retain SMS opt-in consent records and message logs as required by law and carrier regulations, typically for a minimum of 4 years to demonstrate compliance with TCPA and A2P requirements.

More details may be found in our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

• Payment processors
• Website hosting and IT services
• Marketing and analytics platforms
• Customer relationship management (CRM) systems
• Order management and scheduling tools
• SMS/text messaging service providers (for message delivery only)

Business Partners:

• USDA-licensed processing facilities (for order fulfillment and cutting instructions)
• Meat processors (for custom cutting and packaging)
• Delivery services (for transportation and logistics)
• Cold storage facilities (when applicable)

Legal Requirements:

• Law enforcement or government agencies when required by law
• In response to legal process (subpoenas, court orders)
• To protect our rights, property, or safety
• To enforce our policies and agreements
• For food safety traceability and compliance purposes

Business Transfers:

• In connection with a merger, acquisition, or sale of assets
• Information may be transferred to the new owner

5. Email Communications

Marketing Emails: We may send promotional emails about available beef, special offers, farm updates, and recipes. You can unsubscribe at any time using the link in our emails or by contacting us.

Transactional Emails: We will send service-related emails about your orders, processing status, and pickup/delivery arrangements. These emails are necessary for providing our services and cannot be opted out of while you have an active order.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and cut specifications
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable certain website features

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and choices

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

7. Third-Party Services

Our website may contain links to third-party websites, including:

• Social media platforms
• Review sites
• Recipe websites
• Payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure server infrastructure
• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure SMS gateway connections with encryption

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain order history and customer preferences
• Comply with food safety traceability requirements
• Meet SMS/A2P compliance requirements (minimum 4 years for consent records)

Specific retention periods vary based on the type of information and legal requirements.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access and Portability:

• Request a copy of your personal information
• Receive your information in a portable format

Correction:

• Request correction of inaccurate or incomplete information

Deletion:

• Request deletion of your personal information (subject to legal requirements)

Opt-Out:

• Unsubscribe from marketing communications
• Opt out of certain data collection practices

Objection and Restriction:

• Object to certain processing of your information
• Request restriction of processing in certain circumstances

To Exercise Your Rights: Contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

11. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Effective Date” at the top of this policy
• Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: 2/2/2026
This Privacy Policy is effective as of the date listed above and applies to all information collected by White Oak Ridge Cattle Company through our website and services.